Privacy Policy
At Tail Dot, we value your trust and are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
1. Information We Collect:
We collect the following types of information when you visit our website or make a purchase:
Personal Information: Name, email, phone number, shipping address, and payment details.
Browsing Data: IP address, browser type, device information, and pages visited — to improve your experience.
2. How We Use Your Information:
We use your information to:
Process orders and deliver products.
Provide customer support and handle inquiries.
Send updates, promotions, and exclusive offers (only with your consent).
Improve our website and product offerings through user behavior insights.
3. Data Protection:
We ensure your information stays safe and secure:
Encrypted transactions for secure payments.
No sharing of data with third parties for marketing purposes.
Strict access controls to prevent unauthorized use of your data.
4. Cookies:
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage cookies in your browser settings.
5. Your Rights:
You have the right to:
Access or update your personal data.
Request deletion of your data.
Opt-out of marketing emails anytime.
Tail Dot respects your privacy — because your trust fuels our journey!
Shipping Policy
Delivery Time: Orders are processed within 1-2 business days and delivered within 2-4 business days across Pakistan. Delivery times may vary for various areas.
Shipping Charges:
A standard shipping fee PKR 100/- only applies and sends to the Given Bank Account before dispatching your order which will be calculated at checkout. But the Product still will delivered on Cash On Delivery ( COD) basis.
Order Tracking: Once your order is shipped, you’ll receive a tracking number via email monitor your delivery status.
Refund & Return Policy
We take pride in providing high-quality, natural products. However, if you’re not satisfied, here’s what to do:
Returns: We accept returns for unused, unopened products within 7 days of delivery. The product must be in its original packaging.
Refunds: Refunds will be processed after product inspection. Refunds may take 7-10 business days to reflect in your account.
Damaged or Incorrect Orders: If you receive a damaged or incorrect product, contact us within 24 hours of delivery for a free replacement.
📌 Note: For hygiene and safety reasons, used products are non-refundable.
Terms of Service
Welcome to Tail Dot! By using our website and services, you agree to the following terms and conditions. Please read them carefully.
—
1. Introduction
These Terms of Service govern your use of our website and the purchase of our products. By accessing or using our site, you agree to comply with these terms. If you do not agree, please refrain from using our services.
2. Products and Orders
Product Availability: All products listed are subject to availability. We reserve the right to discontinue any product without notice.
Pricing: Prices are displayed in PKR and are subject to change without prior notice.
Order Confirmation: Once you place an order, you will receive an email confirmation. Tail Dot reserves the right to cancel orders due to pricing errors, stock unavailability, or suspicious activities.
3. Payments
We accept secure online payments through trusted gateways.
Shipping payments (PKR 100/- only) must be completed in full before the order is processed, but Product Payment will receive on the basis of Cash on Delivery ( COD)
Tail Dot does not store your payment details — transactions are encrypted for security.
4. Shipping and Delivery
Delivery times are estimated and may vary due to unforeseen circumstances.
Tail Dot is not responsible for delays caused by courier services, weather, or other factors beyond our control.
Ensure you provide the correct shipping address — we are not responsible for orders delivered to incorrect addresses.
5. Returns and Refunds:
Refer to our Shipping and Refund Policy for detailed information on returns, exchanges, and refunds.
6. User Responsibilities
By using our website, you agree to:
Provide accurate information when placing an order or creating an account.
Respect intellectual property — all content on this website (logos, text, images) belongs to Tail Dot and cannot be copied or used without permission.
Avoid misusing the website — no hacking, spamming, or illegal activity.
7. Limitation of Liability
Tail Dot strives to deliver high-quality, effective products, but we are not liable for:
Personal reactions to our products (always perform a patch test).
Losses or damages due to incorrect product use.
Website errors, downtime, or inaccuracies (though we aim to keep everything smooth and updated).
8. Changes to Terms:
Tail Dot may update these terms from time to time. We encourage you to review this page periodically for any changes.
9. Contact Us
For any questions or concerns about these Terms of Service, contact us.
Tail Dot/ •تیل
“نیچر کا نچوڑ”
— Your Journey to Natural Care Begins Here!